Absence Management

Absence Management Updates

System Update; Single-Sign-On Access

On July 11, 2019, the District updated the Absence Management system which includes some changes that will affect you. With this system update in place:

  • You will now sign-in to Frontline’s products (Absence Management, Time & Attendance) with your District email address and password.

    • With this enhancement, Human Resources (HR) will no longer be able to provide username and password assistance; for assistance, you will need to contact the IT Help Desk.

  • All Frontline accounts that you have (i.e. employee and substitute) will be merged into one (1) account.

    • Check out this helpful resource from Frontline for more information.

  • Availability of a free, mobile app.
    This mobile app is available to both employees and substitutes.

    • When first logging in using the mobile app, be sure to use the link labeled "Or Sign in with Organization SSO" (see example).

    • If you are having trouble using the app, please contact Frontline Education at mobilehelp@frontlineed.com.


Absence Approval

Beginning with the 2019-20 school year, the District has implemented absence approval in Absence Management for the absence reasons below, which will now require principal/supervisor approval. In addition to needing approval, some absence reasons now have a cap on the number of days that may be used. The absence reasons impacted are shown in the chart below.

Absences using these reasons may be entered into Absence Management and substitutes secured while the absence approval is pending. If the absence is approved, the employee will receive an email notification of the approval. If the absence is denied, the employee will receive an email notification of the denial and the substitute who filled the absence will receive an email notification of the absence being canceled. Employees should validate their absence has been approved prior to being absent.


Absence Management Access


The Absence Management system can be accessed online or via phone.

  1. Absence Management Online Login

    • Be sure to use your District email address and password to sign-in; for assistance, you will need to contact the IT Help Desk.

  2. Absence Management Phone Number: 1-800-942-3767

Absence Management Substitute Calling Times


There are two (2) calling periods with regards to calling substitutes to fulfill jobs.

Absence Management Contact Information


For questions and/or assistance with Absence Management, you may contact us via:

  • Phone: 208-854-4074 (option 1)

  • Email: absence.management@boiseschools.org